Effective Date: April 09, 2024
At Reng Cosmetics, we aim to deliver your beauty essentials quickly and safely. Here’s what you need to know about our shipping practices:
1. Delivery Locations
We deliver nationwide across Nigeria. For international orders, please contact us directly.
2. Processing Time
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Orders are processed within 1–2 business days (excluding Sundays and public holidays).
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Orders placed after 2PM may be processed the next business day.
3. Delivery Timeframes
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Abuja deliveries: 1–3 business days
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Other states: 2–5 business days depending on your location
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Please note: Delivery times may be affected by holidays, weather conditions, or courier delays.
4. Delivery Partners
We work with reliable logistics companies to ensure your order gets to you safely and on time.
5. Shipping Fees
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Shipping cost is calculated at checkout based on your location and order weight.
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Occasionally, we offer free shipping on select orders or during promotions.
6. Order Tracking
Once your order is shipped, you will receive a confirmation message with tracking information (if available).
7. Undeliverable Packages
If a package is returned due to incorrect delivery information or failure to receive, you may be required to cover re-delivery charges.
8. Damaged or Lost Orders
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If your package arrives damaged, please notify us within 24 hours with photos.
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For lost shipments, contact our support team. We’ll assist with tracing and, if confirmed lost, offer a replacement or refund.
9. Contact Us
For inquiries about your order, shipping, or delivery, contact us at:
Email: info@rengcosmetics.com
Phone/WhatsApp: